If you are not satisfied with your purchase/s, you need to contact us within 3 working days. In most cases, if your item is faulty or not exactly what was described in the shop profile, a full refund will be given. The Cunt Loving Emporium is not responsible for items lost or broken in transit. You will find the details of the Cunty Creatrix responsible for your product on your delivery slip. Please retain this for your records and contact the relevant person if you have a query.